I have just received a letter from Pei-Wei management at the Brentwood restaurant. There was a handwritten (not typed!) apology as well as a $20 certificate. The manager stated that their staff was never instructed to operate in that manner and they have been re-trained. I was, of course, invited back to have lunch/dinner on them. I am sure I will visit again, I am all about second chances.
I guess the post got someone’s attention! Read it here.
